Frequently Asked Questions

1. Can I order kids shoes on line? No. Children's shoes are not available for online purchasing.

2. Do all of your shoes come in half sizes? No, to verify if a specific shoe is available in a half size, go to "shop on line" and select the desired size and category. If the shoe does not appear in the results box, then it is not available.

3. I'm having problems with my credit card while trying to shop on line, why? There could be several reasons for this. The most common reason is that the billing address you entered for your purchase does not match the billing address that is displayed on your credit card monthly statement. If the two addresses do not match, then your credit card will be denied.

4. Will I receive a confirmation of my online order? Certainly, you will receive an automatic online confirmation but please make sure that you submit the correct email address. If for a particular reason you don¹t receive the confirmation you can contact our online service customer at 800-367-9220 from M F 8:30 am - 5:30 p.m.

5. How can I verify the status of my order and who can answer questions regarding my order? If you have any questions regarding your online order, call our customer service at 800-367-9220 or e-mail us at ics@wantedshoes.com. Always have your order reference number for quick and efficient service

6. How long does it take to receive my online order? Our online orders are shipped via UPS postal service and take approximately 7 to 10 business days. In most cases, orders received M- F before 4pm est. may be shipped the same day

7. Is my personal information kept private? How is it being used? We use a secure server to ensure privacy for all information entered.

8. I received my shoes but they do not fit! Can I exchange them for a different size? At the present time, we cannot offer exchanges for your returned merchandise. We suggest that you follow the return procedures for unwanted merchandise and simultaneously place a new order for the replacement merchandise through wantedshoes.com. This will allow us to transact your replacement request quickly and securely. Please be assured, we will process your return immediately upon receipt, crediting your account as necessary.

9. What is Wanted Shoes' return policy?

Online Return Policy

If you are not satisfied with your item and need to return the shipment for a refund, please note the following:

The return must be made within 7 days of receiving your order.
The shoes and the shoebox must be in original "new" condition or the return will not be allowed.
Affix the enclosed shipping label to the outside of the shipping carton to ensure we receive the return merchandise and credit the proper account.
State reason for returning merchandise.
Only the cost of the shoes will be refunded to your account, shipping costs are non-refundable.
Note:

- Worn merchandise is not refundable.

- You are responsible for the shipping cost of the merchandise returned.

- The credit to your account will be reflected within 1 to 2 billing cycles on your credit card.

10. How long does the return process take? Please allow 4-6 weeks for your return to be received, processed and to appear on your credit card statement. You will receive a confirmation email once your credit card has been credited.

11. Can I place an order online if I am outside the United States? At the present time, we cannot accept orders for Wanted footwear from outside the United States. We also cannot ship to PO boxes.

12. What are the shipping costs? There is a standard shipping cost of $5 per pair of shoes added to the amount you pay upon placing your order.

13. Can I place an order by phone? For a quick and efficient transaction, we highly recommend that all purchases be made electronically (via the internet). Should you prefer to order by phone, the same process would be taking place, only one of our associates would be inputting your information instead of yourself.

14. Are there any retail stores in Canada that carry Wanted Shoes? Merchandise shown on wantedshoes.com is available in the USA only and not in Canada. For further questions please call us at 1-800-367-9220 or email us at ics@wantedshoes.com.

15. I saw a pair of shoes I like when I was browsing through your website but when I tried to buy it, I couldn't find it anymore. What happened to them? If the pair of shoes you are looking for is not displayed when you "shop online" this could mean that that particular style is not available in the size you are looking for or the size is out of stock.

16. I purchased a pair of shoes online. Will I be able to return them or exchange them at one of the retail stores that carry Wanted shoes? No. All merchandise must be returned to the location of the original purchase. Wantedshoes.com will gladly accept returns for products originally purchased. Please refer to our return policy.

17. Can I cancel an order once it has been placed? Orders can only be cancelled by wantedshoes.com Customer Service once it has been placed. You must call 1-800-367-9220 to see if the order can be cancelled. Please be aware that Customer Service is available Monday to Friday, between 8:30 a.m. and 5:30 p.m. EST. Keep in mind that the longer you wait to cancel your order, the greater the chance the order has passed through to the warehouse, and your order will have to be shipped. You will then have to return the merchandise for a refund.

Do not see your question? Please feel free to contact us by phone toll free at 800-367-9220 or by email at ics@wantedshoes.com and we would be happy to assist you.