Frequently Asked Questions
General Information
1. How can I contact your company?
You may contact Wanted Shoes via email or phone at 1-877-FUN-TO-BE.
2. Do you have Wanted Shoe Stores?
We do not have Wanted Shoes retail locations at this time.
3. I found a pair of shoes on your website in my size, but when I checked back the next day they were no longer available. Why did this happen?
All of Wanted Shoe styles are very popular, so it is not unusual for our styles to sell out quickly, especially in the most popular sizes. If you don’t see a particular size or style available you may contact us by email or phone at 1-877-FUN-TO-BE.
4. Do all of your shoes come in half sizes?
Unfortunately, not all shoes come in half sizes. If you find that a particular style is out of stock or unavailable in your size please email or call us at 1-877-FUN-TO-BE for more information.
5. What shoe widths are available?
We carry medium width, “B” only.
6. I saw a pair of shoes I like when I was browsing your website. But, when I tried to buy it, I couldn’t find them anymore. What happened to them?
If the pair of shoes you are looking for is not displayed when you shop online, this could mean that the particular style is not available in the size you are looking for or the size is out of stock. If you don’t see a particular size or style available you may contact us by email or phone at
1-877-FUN-TO-BE.
7. I have a pair of Wanted Shoes that I purchased last year but I don’t see them on your website. Does this mean you no longer carry that style?
It is very possible that the shoes you bought last year at a store are not on our web site. Although we try hard we can't always carry every style in every color that was ever made. Sometimes some shoe designs need to be retired and they end up going to shoe heaven.
8. Can I order children’s shoes from your website?
Children’s shoes are not available for on-line purchasing at this time.
9. How do I change my email address or contact information?
Simply log into your account using your email address and password, and you will be able to change/edit your personal information in your account profile.
10. How do I reset my password?
Please email us for assistance in resetting your password.
11. Is my personal information kept private? How is it being used?
We use a secure server to ensure privacy for all information entered. In addition, we do not use your personal information for anything other than processing your order.
12. How can I contact Wanted Shoes about a potentially fraudulent website or email?
Please report these issues to Customer Service via email.
13. I purchased a pair of Wanted Shoes in a store and they are damaged. What can I do?
Any items purchased at a retail location or website must be returned to that retailer, according to their return and/or exchange policy. If you encounter a problem, please feel free to email us.
Order Information
14. Can I cancel or revise an order that I placed on your website?
Please email us. The Customer Service Department is open Monday through Friday, 8:30AM – 5:30PM. Please do so as soon as possible as most of our orders ship out the same day.
15. What forms of payment are acceptable for on-line purchases?
We accept Visa, Mastercard, Discover and American Express. At this time, we cannot accept personal checks or money orders.
16 .Is your website secure? Will my personal information/credit card information be safe?
Yes, it is safe. Ensuring that your information is secured is of utmost importance to Wanted Shoes. We use SSL technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in encryption technology. We also require you to enter your credit card’s 3-4 digit security code (CVV). Since the code can only be found on the card itself, it helps to prevent credit card fraud.
17. I’m having a problem with my credit card while trying to finish my purchase. Why?
There could be several reasons for this. The most common reason is that the billing address you entered for your purchase does not match the billing address that is displayed on your credit card statement. If the two addresses do not match, then your credit card will be denied.
18. My billing address is different than my shipping address. Will my order be processed?
Yes, once we verify both of your addresses we will ship your merchandise. For security purposes, if we cannot verify your billing and shipping address we will contact you via email or phone to confirm that you in fact are the one completing the purchase. If we have not been successful in verifying this information within 48 hours we have the right to cancel your order and refund your credit card.
19. Will I receive a confirmation of my online order?
Yes, you will receive an automatic online confirmation, but please make sure you submit the correct email address. If for any reason you do not receive the confirmation, please email our Customer Service Department, we will reply to your e-mail Monday through Friday, 8:30AM through 5:30PM
20. How can I verify the status of my order? Who can answer questions regarding my order?
If you have any questions regarding your online order, email us. Always have your Order Reference number ready for quick and efficient service
21. Can I place my order by phone?
For a quick and efficient transaction, we highly recommend that all purchases be made electronically (via the internet). But, should you still prefer to order by phone, you may, and our Customer Service representative would be processing the same electronic transaction for you. Call 1-877-FUN-TO-BE!
22. How do I track my order?
When your order is shipped, you will receive a confirmation email that includes your UPS tracking number. If you click on the link, you will be taken to the UPS website to track your package
23. What if I place an order and you don’t have the item in stock?
It very rarely happens, but if we are unable to fill your order, you will be notified via email.
24. What if my billing and shipping addresses are different?
For your protection, if you are shipping to an address other than your billing address, you must provide a daytime phone number other than a cell phone for verification purposes. For fraud prevention purposes, if we are not able to verify your information within 24 hours, your order will automatically be cancelled. If you are shipping to a business, you must provide the phone number for the business.
Shipping Information
25. How long does it take to receive my order?
Orders received before 3:30PM Monday-Friday are usually shipped out the same day from our facility in New Jersey. We ship via UPS Ground, and typical delivery times vary between 1-7 business days, depending on where you live. BLACK OUT DAYS like New Years and July 4th MAY APPLY. And if they do they will clearly be stated on the home page.
26. Can I place an order online if I am outside the United States?
We ship to most countries for FREE. If you do not see your country in our check out please contact us at 1.800.367.9220. .
27. What are your shipping costs? Can I get next-day shipping?
All orders placed Monday – Thursday by 3:30pm and Friday by 1:30 pm will ship the same day for FREE. Orders placed on Saturday and Sunday will ship the following Monday for FREE.
Shipping costs are FREE for most countries. If your country is not listed in the drop down menu please email or call us at 1-877-FUN-TO-BE. Second Day Air shipping is available (domestic only) for a rate of $10 for your first pair of shoes and $5 for each additional pair of shoes or $20 for your first pair of boots and $10 for each additional pair of boots.
28. Can I ship an order to a P.O. Box or Military APO/FPO Box?
We are unable to ship to a P.O. Box unless it is an international address. All domestic orders are shipped through UPS. We do ship to Military APO/FPO boxes.
Returns/Exchanges
29. Can I return shoes purchased on your website to a store that carries your shoes?
All merchandise must be returned to the location of original purchase. Wantedshoes.com will gladly accept returns for products originally purchased here. Please refer to our return policy.
30. What is your return/exchange policy?
If you are not satisfied with your item and need to return it for a refund or exchange, please note the following:
The return/exchange must be made within 30 days of placing your order. Do not return any merchandise outside of the return window without contacting customer service.
The shoes and shoebox must be in original “new” condition or the return will not be allowed. Wanted does not accept returns or exchanges unless they are returned in their original shoe box.
Fill out the return/exchange form accordingly. Please specify why you are returning or exchanging and what you would like to exchange your merchandise for. Do not place a separate order for your exchange. A Wanted customer service representative will place your exchange order manually. If you would like to ensure that merchandise will be available please call 1-877-FUN-TO-BE to place a hold order. Once we receive your original shoes Wanted will ship out your hold order.
Write your order number on the outside of your package.
31. I received my shoes but they do not fit. Can I exchange them for a different size?
Yes, we do accept exchanges. Please follow the instructions on your return/exchange form found in your package for the proper way to complete your exchange.
32. I bought a pair of shoes a couple of months ago but I never wore them. Can I still return them?
Unfortunately, we cannot accept returns after 30 days from receipt of merchandise.
33. Can I cancel an order once it has been placed?
Orders can only be cancelled by wantedshoes.com Customer Service once it has been placed. You must call 1-800-367-9220 to see if the order can be cancelled. Please be aware that Customer Service is available Monday to Friday, between 8:30 a.m. and 5:30 p.m. EST. Keep in mind that the longer you wait to cancel your order, the greater the chance the order has passed through to the warehouse, and your order will have to be shipped.
Do not see your question? Please feel free to contact us by phone toll free at
1-877-FUN-TO-BE or by email and we would be happy to assist you.
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