Online Return Policy
If you are not satisfied with your item and need to return the
shipment for a refund, please note the following:
The return must be made within 7 days of receiving your order.
The shoes and the shoebox must be in original "new" condition
or the return will not be allowed.
Affix the enclosed shipping label to the outside of the shipping
carton to ensure we receive the return merchandise and credit the
proper account.
State reason for returning merchandise.
Only the cost of the shoes will be refunded to your account, shipping
costs are non-refundable.
Note:
- Worn merchandise is not refundable.
- You are responsible for the shipping cost of the merchandise
returned.
- The credit to your account will be reflected within 1 to 2 billing
cycles on your credit card.
How long does the return process take? Please allow 4-6 weeks
for your return to be received, processed and to appear on your
credit card statement. You will receive a confirmation email once
your credit card has been credited.
Are there any retail stores in Canada that
carry Wanted Shoes? Merchandise shown on wantedshoes.com is available in the USA only
and not in Canada. For further questions please call us at 1-800-367-9220
or email us at ics@wantedshoes.com.
I purchased a pair of shoes online. Will
I be able to return them or exchange them at one of the retail
stores that carry Wanted shoes? No. All merchandise
must be returned to the location of the original purchase. Wantedshoes.com
will gladly accept returns for products originally purchased.
Please refer to our return policy.
Can I cancel an order once it has been placed? Orders can
only be cancelled by wantedshoes.com Customer Service once it has
been placed. You must call 1-800-367-9220 to see if the order can
be cancelled. Please be aware that Customer Service is available
Monday to Friday, between 8:30 a.m. and 5:30 p.m. EST. Keep in
mind that the longer you wait to cancel your order, the greater
the chance the order has passed through to the warehouse, and your
order will have to be shipped. You will then have to return the
merchandise for a refund.
Do not see your question? Please feel free to contact us by phone
toll free at 800-367-9220 or by email at ics@wantedshoes.com and
we would be happy to assist you.
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