Return Policy and Instructions
If for any reason you are not satisfied with your item you may return it for a refund. Wantedshoes.com will gladly accept returns for products originally purchased here. We do not accept returns for merchandise purchased in stores. This merchandise must be returned to the location of original purchase, according to the terms of the retailer’s return and/or policy.
At this time, we are unable to process exchanges. Please place a new order, and return the original merchandise for a refund.
Returning your purchase:
The return must be made within 30 days of placing your order. Do not return any merchandise outside of the return window without contacting customer service.
The shoes and shoebox must be in original “new” condition or the return will not be allowed. Wanted does not accept returns unless they are returned in their original shoe box. All shoes boxes must be shipped back in an outer carton. Any shoe boxes shipped back without an outer shipping carton will be refused.
Fill out the return form included with your purchase accordingly. Please specify why you are returning. Once we receive your original shoes, we will begin your refund process.
Please write your order number and date of order on the outside of your shipping carton. Please ship your return via a traceable signature-required service to ensure delivery and proper credit.
Unfortunately, at this time, return shipping costs are non-refundable. Please send all returns prepaid to the following address:
Wanted Shoes Inc.
Attn: Internet Returns Department
48 Ethel Road
Edison, NJ 08817
Please allow a minimum of fourteen (14) days for us to receive and process your return and issue any appropriate refunds. In most instances, your return and refund will be completed much sooner. You will receive an email notification when your merchandise has been processed and the refund has been issued. Refunds will be given in the same form of payment as the original purchase.
Damaged or Defective Products
All Claims for damaged or defective products must be submitted via email. Please include digital photos of all angles of the shoes, including the bottoms, for review. We may request that you send the shoes to our Quality Assurance Department for further review. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value. If the problem was caused by reasons other than material or manufacturing defect, the original merchandise will be returned to you in the same condition as it was received.
Please note that the product life expectancy depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Any product damage determined to be normal wear and tear or that have exceeded the reasonable life expectancy of the product will not be covered or replaced.